I was debited an incorrect amount. What should I do?

We reserve a certain amount on your card at the beginning of your trip (e-scooter, car- and bikesharing, taxi) and then only charge the actual amount, the rest is released. You will also be notified of this authorization in the overview before the booking. Depending on the bank, this is displayed differently and it can take up to two weeks until the money is available on your card again (usually it is much faster, but then it is no longer in our hands).